Privacy Policy & HIPPA Notice

Bridge Counseling & Wellness

Last Updated: January 1st, 2026

Our Commitment to Your Privacy

Bridge Counseling & Wellness is committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws.

Information We Collect

Health Information:

Information you provide during therapy sessions
Treatment plans and clinical notes
Insurance information (if applicable)
Billing records

Website Information:

Contact information you submit via forms
Basic analytics (pages visited, time on site)
Cookies for functionality

How We Use Your Information

We use your health information to:

Provide treatment
Coordinate care with other providers (with your consent)
Process billing and insurance claims
Comply with legal requirements

We never sell your information or use it for marketing without explicit consent.

Your Rights Under HIPAA

You have the right to:

Request a copy of your health information
Request amendments to your health information
Receive an accounting of disclosures
Request restrictions on certain uses and disclosures
Request confidential communications
File a complaint if you believe your privacy rights have been violated

Confidentiality Limits

Your information is confidential except in these situations:

You provide written authorization to release information
We’re required by law to report (suspected abuse, danger to self/others)
Court orders
Insurance claims processing
Consultation with clinical supervisors (de-identified when possible)

Website Privacy

Cookies:

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Forms:

Information submitted through contact forms is encrypted and stored securely.

Analytics:

We use privacy-respecting analytics to understand how people use our site. No personally identifiable information is collected.

Security

We maintain administrative, technical, and physical safeguards to protect your information:

Encrypted electronic health records
Secure, HIPAA-compliant telehealth platform
Limited access to records (only treating clinicians)
Regular security audits

Contact Us

Questions about privacy or HIPAA rights?

Email: [email protected]
Phone: (336) 649-6828

To file a HIPAA complaint with us or the U.S. Department of Health and Human Services, visit: